Livestream Tips and Tricks

Whether this is your first virtual event with Carolina Performing Arts, or you’re a seasoned pro, here are some tips to keep in mind to have the best possible livestream experience. Can’t find an answer to your question? Contact us.

Finding the Livestream

Our livestreams are available only through a personalized link emailed to each registrant the day of the virtual event. This means that although our livestreams are hosted on YouTube, you will not find them publicly on our channel. You must register for the livestream in advance to receive the link to attend.

Register here for any of our upcoming virtual events.

Supported Systems and Browsers

We recommend the following system versions for viewing virtual events:

Our livestream platform supports the following browsers:

If your browser is out-of-date or unsupported, please update it before logging on to the livestream for the best viewing experience.

Closed Captioning

Closed Captioning for select livestreams is provided by Caption Perfect. Closed captioning is also available for all pre-recorded virtual events.

Using YouTube’s Chat Feature

Chat with us! Talk to the Carolina Performing Arts team and fellow attendees using YouTube Live’s chat feature during every livestream event. For events with audience Q&A, like The Spark With Tift Merritt, this is where you can leave questions to be answered by our artists.

The live chat is located to the right of the livestream and is visible to everyone watching the virtual event, but you must sign into your Google/ YouTube account to post any comments. For more information, check out YouTube’s FAQs.

Connectivity Issues

If you’re experiencing a slow connection during the livestream, we recommend the following:

Disconnected Livestreams

If our livestream disconnects while you’re watching, please check back here for an updated link to continue enjoying the event. We will also send the updated link via email to all registrants.

Additional Questions

Our Box Office is currently closed and our phone lines will not be staffed during livestream events. If you need to contact us, please email us or message us on Facebook.

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