Frequently Asked Questions

Memorial Hall

We have accessible seating options throughout the main floor and the balcony. There are limited accessible seating options in the balcony. Please contact the box office if you have specific questions about accessible seating in Memorial Hall.

Wheelchair Accessible Seating: 26

Designated aisle seats: 7

Moeser Auditorium at Hill Hall, the Joan H. Gillings ArtSpace at CURRENT, CURRENT studio, and Gerrard

These spaces all offer accessible seating options as well as zero barrier entry. Please contact our box office for specific information or to discuss any special requests you may have.

Accessible seats are reserved exclusively for use by patrons who require the specific features of those seats and their guest(s). The fraudulent purchase or use of these seating locations by patrons who do not require those features is strictly prohibited and will result in patron relocation without compensation.

Accessible seating can be purchased by phone 919-843-3333 or in person at the Memorial Hall Box Office. Accessible windows are available on the west exterior and at the interior lobby windows. Please feel free to contact the box office to discuss any specific requests or questions you may have.

There are many reserved accessible parking places near our venues. Please visit our Parking and Directions page for detailed information, or contact us with specific questions.

Memorial Hall is equipped with infrared listening systems provided free of charge for our hearing-impaired guests. We have a limited supply of headsets that should be reserved in advance through the box office.

Beginning August 5, 2025, the box office at Carolina Performing Arts is open Monday-Friday from 11:30 a.m. to 3:30 p.m. If you need assistance with your ticket purchase, please contact us via email at carolinaperformingarts@unc.edu. Please allow up to 24 hours for a response to voicemails or email. The box office is also open for Will Call and at-the-door ticket purchases starting one hour before performances.

CPA’s box office follows the University calendar, and we also follow all university emergency closure policies. We will post temporary closures or schedule adjustments on Instagram and Facebook. 

By phone: 919-843-3333
By email: carolinaperformingarts@unc.edu
In person: Memorial Hall on the UNC-Chapel Hill Campus (not to be confused with Graham Memorial on campus)

Though we will make every effort to return your call or message within the same day, please allow up to one business day for replies.

We are located at the northwest corner of Memorial Hall on the UNC-Chapel Hill Campus (not to be confused with Graham Memorial on campus).

Memorial Hall
The University of North Carolina at Chapel Hill
140 East Cameron Avenue
Chapel Hill, NC 27514

For pre-performance box office services, the box office will be open at the venue where the performance is being held. Please check the performance details for the performance venue.

No. Our box office only sells tickets for Carolina Performing Arts events and a limited number of hosted rental events.

We do not sell tickets for PlayMakers Repertory Company, or for North Carolina Symphony performances—even when they take place at Memorial Hall. For those events, we provide event information and a link to the appropriate ticketing platform (typically Ticketmaster).

If you have questions about North Carolina Symphony tickets, please contact their box office directly at 919-733-2750.

Yes. Mobile ticketing is free, and the quickest way to receive your tickets! Mobile tickets are delivered within 1-2 hours after ticket purchase. New for the 2025–2026 season: You can now add your mobile tickets to Apple Wallet—starting 90 days before the performance.

CPA makes every effort to begin performances at the published start time. Late seating is at the discretion of the artist and CPA, and varies by performance. Check our pre-performance emails and individual performance pages for late seating advisories.

Printed seat locations are not guaranteed after the published start time. If late seating is available, latecomers will be asked to wait in the lobby, and they will be seated by staff at a predetermined time in the program. Please note that some artists do not allow late seating.

Latecomers are not entitled to a refund. CPA will make every effort to let patrons know prior to the performance that there are no late seating options. Please look out for pre-performance emails with this information.

Unless specifically noted, children under the age of five will not be admitted to performances at CPA. All children five or older must have a ticket: we do not permit lap seating.

Please call the box office or visit our website for a full listing of event details, including whether a given performance is suitable for children.

Every person at the performance/venue is required to have a ticket for all ticketed events.

Babies and children under the age of five are not allowed at performances.

All guests and their belongings are subject to screening by entry personnel. The below items are not permitted inside CPA venues. Patrons are asked to leave such items at home or secured in their vehicle, as CPA does not provide a check-in service for prohibited belongings. Policies are pursuant to North Carolina § 14‑269.2. Prohibited items:

• outside beverages (alcoholic or otherwise) and food
• artificial noisemakers
• backpacks or large bags
• balloons, banners or signs
• coolers or containers
• duffel bags
• explosives
• fireworks
• folding chairs
• illegal drugs
• laser pointers
• pets (except service animals)
• weapons of any kind
• any other item that in the judgment of CPA staff poses a safety hazard or detracts from the ability of others to enjoy the performance

Coat check at Memorial Hall will not be open or regularly staffed during the 2025–2026 season, but we’ll do our best to accommodate item check-ins when staff are available.

Our concessions partner at Memorial Hall is Epilogue Books Chocolate Brews, a locally owned and operated bookstore cafe in downtown Chapel Hill. Grab a drink, a snack, or something sweet—and skip the line by pre-ordering via posted QR codes when you arrive.

Restrictions on taking photos or video (with cell phones, cameras or other recording devices) are at the discretion of CPA and our artists. Please contact CPA ahead of time if you have questions about documenting any part of a performance. Unauthorized recordings may be destroyed.

Yes. We provide printed programs at each performance, designed to be concise to help reduce cost and waste. Expanded digital programs—with more details and extended artist bios—are available via QR codes posted in the lobby. 

The box office can confirm your order and have duplicate tickets held at will call. Duplicate tickets can only be mailed to the address on file.

The resale or attempted resale of CPA tickets is strictly prohibited.

CPA’s box office and carolinaperformingarts.org are the only legitimate sellers of tickets to CPA events. You should only pay for tickets through one of these two sources. Tickets obtained from other sources are unauthorized. The tickets may be lost, stolen, or counterfeit, and if so, are void. A complete repurchase of tickets will be required. 

Yes. Mobile ticketing is free, and the quickest way to receive your tickets! Mobile tickets are delivered within 1-2 hours after ticket purchase. New for the 2025–2026 season: You can now add your mobile tickets to Apple Wallet—starting 90 days before the performance.

If you’re ordering tickets online, select “mobile ticket delivery” at checkout. If you’re ordering tickets by phone, request mobile ticket delivery from our box office team. 

Upon purchase of your tickets, you will receive an email with a QR code within two hours; please look for the subject line “Your Tickets.” If you don’t see it in your primary inbox, please check your spam folder! On the day of the performance, simply present the QR code on your phone when you arrive at the venue, and our front of house staff will scan it for admission.

Our box office team is happy to help. Contact us by email at carolinaperformingarts@unc.edu, by phone at 919-843-3333, or visit the box office the day of your performance one hour before the scheduled start time.

It’s a limited-edition booklet given to Opening Night guests as part of our Long Live the Arts celebration. It includes our season schedule and a fun new way to engage with performances throughout the year.

Passbooks are available only on Opening Night (October 10, 2025), with a very limited number also available at The Philadelphia Orchestra performances (Nov 4–5). Pick one up at the Info Center table in the lobby—while supplies last.

• Bring your passbook to any CPA performance through May 2, 2026.
• Visit the Info Center table in the lobby before the show.
• Get a stamp for attending.
• Collect four stamps total to earn your limited-edition Long Live the Arts tote bag!

• CPA Box Office: January 23 – May 2, 2026 (Mon–Fri 11:30 a.m.–3:30 p.m.)
• Info Center table: One hour before any CPA season performance (January 23 – May 2, 2026).
  Patrons may keep their passbooks after stamp page is shown for tote bag redemption. Tote bags are only guaranteed during the redemption window and may vary from the mock-up.

We can’t guarantee a replacement, so please keep yours safe!

Stamps should be received on site during the specific performance. However, if you missed getting a stamp for a show you attended, please contact the Box Office at carolinaperformingarts@cpa.unc.edu or 919-843-3333 to verify your attendance.

All 2025–2026 Carolina Performing Arts season performances are eligible.

Reach out to the CPA Box Office at carolinaperformingarts@cpa.unc.edu or 919-843-3333.

All ticket sales are final. If you are unable to attend an event at the last minute, we encourage you to convert your purchase into a one-time tax-deductible donation to CPA.

Programs and artists are subject to change. In the event of cancellations or date changes, refunds will be offered at the discretion of CPA. In case of inclement weather, refunds will only be given if the performance is cancelled.

Unused tickets are not eligible for refunds or exchanges after the performance.

CPA does not offer retroactive discounts. All ticket sales are final.

CPA charges ticketing fees to help cover the operational costs of our box office. Please see below for a detailed breakdown of our fees.

DELIVERY FEE: All ticket orders will incur a per-order delivery fee based on the delivery method chosen at checkout. Delivery options include mobile tickets (no fee), will-call pickup ($2 fee), and mail delivery ($4 fee).

PROCESSING FEE (rental events): All ticket orders for rental events will incur a per-order processing fee of 4%.

All ticket fees are non-refundable and cannot be put towards a credit.

North Carolina State law requires a tax of 7.5% on the entire order of any good or services provided. All revenue generated from tax is remitted to the state of North Carolina.

Our team can only guarantee timely mail delivery for tickets purchased up to two weeks prior to an event. All patrons purchasing tickets less than two weeks prior to an event should choose an alternate delivery method at checkout.

Please call our box office at 919-843-3333. Depending on the performance date, we can either mail them again or have them held at the box office for pickup. When you call, please make sure we have your correct address on file.

Please pick up your Will Call tickets at the venue location of the performance beginning up to one hour before the scheduled start time.

Will Call opens 60 minutes prior to curtain at all our venues and remains open through the end of intermission. 

If the event does not have an intermission, Will Call stays open 30 minutes after the published performance start time.

We accept Visa, MasterCard, and Discover payments. We do not accept American Express payments. We no longer accept cash payments.

Ticket prices are listed on the individual performance pages of our website and updated regularly to reflect the most current availability. Prices are subject to change based on availability. We recommend calling our box office if you have any questions.

Yes! We offer several discounts for CPA series performances only. Partner and rental events are not eligible.

Important Notes:

• Discounts must be applied at the time of purchase and cannot be added retroactively.
• Only one discount can be used per order.
• We reserve the right to cancel tickets that do not follow these guidelines

Available Discounts:

Military & First Responders

• Discount: 15% off
• Limit: 4 tickets per person, per performance
• How to redeem: Use promo code SERVICE2526 online or call our box office

Seniors (65+)

• Discount: 15% off
• Limit: 4 tickets per person, per performance
• ID Required: Yes
• How to redeem: Use promo code SENIOR2526 online or call our box office

UNC-Chapel Hill Faculty & Staff

• Discount: 25% off
• Limit: 4 tickets per person, per performance
• ID Required at Entry: Yes (UNC One Card)
• How to redeem:
  • Current faculty/staff: Use promo code UNCFS2526
  • Retired faculty/staff: Use promo code UNCRET2526

UNC Health Staff

• Discount: 25% off
• Limit: 4 tickets per person, per performance
• ID Required at Entry: Yes (UNC Health ID)
• How to redeem: Use promo code UNCFS2526 online or call our box office

UNC-Chapel Hill Students

• Discount: $11 tickets (Zones 3, 4, and 5)
• Limit: 2 tickets per student, per performance
• ID Required at Entry: Yes (UNC Student ID)
• How to redeem: Use promo code UNCST2526 online and select price type “UNC Student,” or call our box office

Non-UNC Students (K-College, Statewide)

• Discount: $11 tickets (Zones 3, 4, and 5)
• Limit: 2 tickets per student, per performance
• ID Required at Entry: Yes (UNC Student ID)
• How to redeem: Use promo code UNCST2526 online and select price type “UNC Student,” or call our box office

Carolina Alumni Members

• Discount: 15% off
• Limit: 4 tickets per order
• How to redeem: Use promo code GAA2526 online or call our box office

Watch our step-by-step video to learn how and where to enter an eligible promo code on our website.

Please contact us at carolinaperformingarts@unc.edu or 919-843-3333 if you have any trouble completing your discounted ticket purchase.

Yes! We offer a 10% discount for groups of 10-19 and a 15% discount for groups of 20+. Group ticketing discounts cannot be applied in conjunction with other discounts. Group ticketing requests are subject to availability. Please call our box office at 919-843-3333 to discuss your options.

Yes! We appreciate UNC-Chapel Hill instructors who include Carolina Performing Arts in their syllabi. Learn more about how to request class tickets here. 

We are not offering subscriptions for the 2025–2026 season. However, select ticket packages may be available later in the season. These will be announced via email and posted on our website as they become available.