FAQ

Everything you need to know.

Health and Safety Protocol

Are masks required at performances?

The Orange County Health Department and UNC System do not require masks indoors. Masks will be optional inside all University buildings and CPA venues unless specifically requested by an artist. We will alert ticketholders of any such exceptions on our website and via email.

For the continued safety of our community, we will continue to encourage wearing a well-fitting mask over your nose and mouth inside CPA venues, but masks will not be enforced.

Will I be asked to show proof of vaccination?

You will not be asked to show proof of vaccination to enter CPA venues. If this changes, we will alert all ticketholders via email. 

Additional exemptions may apply for events by non-CPA/UNC presenters in our venues (e.g., NC Symphony). 

Will seating be distanced?

Seating will not be distanced for the 22/23 season.

For events with reserved seating, you will be able to select your desired seat location(s) during your ticket purchase. You will receive confirmation of your seat selection(s) upon completion of your purchase.

What health and safety measures are in place this season?

We are committed to creating a safe and healthy environment at CPA events, and we are adhering to Centers for Disease Control and Prevention (CDC) guidance and UNC-Chapel Hill requirements for increased cleaning and sanitization to minimize any risk to all staff, patrons and artists.  

We will update our protocols as needed to ensure the safety of our community. 

Learn more about COVID-19 protocols: 

Can i still attend a performance if i’m experiencing symptoms of covid-19?

No. For the health and safety of our patrons, staff and artists, please stay home if you feel unwell or are experiencing any symptoms of COVID-19. You may return your tickets for a full refund up to 48 hours before the event begins.

If covid-19 circumstances worsen as the event approaches, will i get a refund?

Yes. If you no longer feel comfortable attending an in-venue event, please contact our box office at least 48 hours in advance of the event and we will issue you a full refund, excluding any fees.

Likewise, if an event is canceled due to COVID-19, you will receive a full refund, excluding any fees.

We are unable to refund ticket donations for virtual events, nor are we able to refund add-on donations for any CPA event.

Ticket Services and Box Office

When is the box office open?

Our box office will be open for walk-up sales during the 22/23 season. Located at Memorial Hall, our box office is open for walk-up and phone sales from 12 PM–5 PM each weekday, excluding national and university holidays. Our box office staff checks voicemail (919.843.3333) and email (carolinaperformingarts@unc.edu) regularly.

Do you stay open if the University is closed?

CPA’s box office follows the University academic calendar so our hours may vary. We also follow all University closure policies. Check our social media or call us at 919.843.3333 to ensure we’re open.

How can I contact the Box Office?

By phone: 919.843.3333
By email: carolinaperformingarts@unc.edu
By fax: 919.843.2012

Where is the Box Office located?

We are located at the northwest corner of Memorial Hall on the UNC-Chapel Hill Campus (not to be confused with Graham Memorial on campus).

Memorial Hall
The University of North Carolina at Chapel Hill
114 East Cameron Avenue
Chapel Hill, NC 27599-3276

Can I buy tickets for performances by Playmakers Repertory Theatre or other campus performing arts venues?

No, our box office team can only sell tickets for CPA events and our hosted rental events.

Is mobile ticketing offered?

Yes. We encourage you to use mobile ticketing to avoid lines and reduce touch points at the event. Mobile tickets are delivered immediately upon ticket purchase. They will no longer be sent 48 hours prior to an event.

Ticket Prices and Payment

What types of payments do you accept?

We accept Visa, Mastercard, Discover and cash payments.

How can I find pricing for tickets?

Ticket prices are listed on the individual performance pages of our website, and they are updated regularly to reflect the most current availability. Prices are subject to change and availability, however, so we recommend calling our box office if you have any questions.

Do you offer any discounts?

We do! Please see below for a full list.

ACTIVE OR RETIRED MILITARY: For active or retired military personnel, we offer a 10% discount for CPA Series event tickets. Valid ID required. Limit four tickets per person, per performance. To access this discount, use promo code MILITARY2223 online, or call our box office.

SENIOR DISCOUNT: For patrons 65 and older, we offer a 10% discount for CPA Series event tickets. Valid ID required. Limit four tickets per person, per performance. To access this discount, use promo code SENIOR2223 online, or call our box office.

UNC-CHAPEL HILL FACULTY AND STAFF: For current Carolina faculty and staff, we offer a 15% discount for CPA Series event tickets. Valid UNC One Card required at the time of entry. Limit four tickets per person, per performance. To access this discount, use promo code UNCFS2223 online, or call our box office.

UNC HEALTH STAFF: For current UNC Health staff, we offer a 15% discount for CPA Series event tickets. Valid UNC Health ID required at the time of entry. Limit four tickets per person, per performance. To access this discount, use promo code UNCFS2223 online, or call our box office.

UNC-CHAPEL HILL STUDENTS: Limited $10 student tickets (plus taxes and fees) on select seats are available for CPA Series event tickets on a first come, first served basis. Valid UNC One Card required. Limit two tickets per student, per performance. To access this discount, use promo code UNCST2223 online, or call our box office.

A portion of Carolina student fees supports this deeply discounted ticket price, so it is offered exclusively to full-time UNC-Chapel Hill students.

UNC GAA MEMBERS: We offer active UNC GAA (General Alumni Association) members a 10% discount on CPA Series event tickets. Limit four tickets per order. To access this discount, use promo code GAA2223 online, or call our box office.

PLEASE NOTE:
Discounts must be requested at the time of purchase and cannot be applied retroactively. Discounts cannot be combined; one discount per ticket/order. Valid ID is required at the time of entry for all discounted tickets.

We reserve the right to cancel any ticket orders that are in violation of our policies.

how do i enter a discount/promo code?

Watch our step-by-step video to learn how and where to enter an eligible promo code on our website.

Please contact us at carolinaperformingarts@unc.edu or 919.843.3333 if you have any trouble completing your discounted ticket purchase.

Do you offer group rates?

Yes! We offer a 10% discount for groups of 10 or more and a 15% discount for groups of 20 or more. We require a minimum of 10 people in the party to initiate a group order. Group ticketing requests are subject to availability. Please call our box office at 919.843.3333 to discuss your options.

CAN UNC-CH FACULTY BRING CLASSES TO PERFORMANCES?

Yes! We appreciate UNC-Chapel Hill instructors who include Carolina Performing Arts in their syllabi. Learn more about how to request class tickets: CPA on Your Syllabi

Do you offer ticket packages or subscriptions?

Our 22/23 season includes a fall dance package. Save 20% on our four-performance, experimental dance series: 

  • Bill T. Jones/Arnie Zane Company: What Problem? | October 28-29, 2022 
  • Bobbi Jene Smith: Broken Theater | November 11-12, 2022 
  • David Neumann and Marcella Murray for Advanced Beginner Group: Distances Smaller Than This Are Not Confirmed | November 18-19, 2022 
  • Emanuel Gat Dance: LOVETRAIN2020 | December 7, 2022 

Main Floor, Section A Package: $82 (plus taxes and fees; save $20)  
Premium Package: $94 (plus taxes and fees; save $23) 

Visit tickets.carolinaperformingarts.org/packages for details.  

We are not offering subscriptions for the 22/23 season.

Can I buy a gift card?

CPA Gift Certificates are available for purchase year-round through our box office and are valid one year from the date of purchase; they do not expire at the end of the current season. Gift Certificates may be redeemed in person at the Memorial Hall Box Office, by calling our Ticket Services team at 919.843.3333, or online on your final checkout page.

Mobile Ticketing

Is mobile ticketing offered?

Yes. We encourage you to use mobile ticketing to avoid lines and reduce touch points at the event.  

HOW do i use mobile ticketing?

If you’re ordering tickets online, select “mobile ticket delivery” at checkout. If you’re ordering tickets by phone, request mobile ticket delivery from our box office team.

Upon purchase of your tickets, you will receive an email with a QR code within two hours; please look for the subject line “Your Tickets.” Simply present the QR code on your phone when you arrive at the venue, and our front of house staff will scan it for you. 

What If I can’t find my mobile tickets?

Our box office team is happy to help. Contact us by email at carolinaperformingarts@unc.edu or by phone at 919.843.3333.

Ticket Mailing and Will Call


Please note: You will not receive a physical ticket for virtual performances. Virtual performance access links will be sent to you via email up to a day in advance and at least 30 minutes in advance of the event start time.

How close to a performance can I have tickets mailed to me?

Our team can only guarantee timely mail delivery for tickets purchased up to two weeks prior to an event. All patrons purchasing tickets less than two weeks prior to an event should choose an alternate delivery method at checkout.

I never received my tickets in the mail, what should I do?

Give our box office a call at 919.843.3333. Depending on the performance date, we can either mail them again or have them held at the box office for pickup. When you call, please make sure we have your correct address on file.

With so many venues, where should I pick up will call tickets?

Each venue has their own will call. Please plan to pick up your tickets at the location of the performance.

when does will call open?

Our will call hours vary by venue:
Memorial Hall: 60 minutes prior to curtain
Moeser Auditorium at Hill Hall: 30 minutes prior to curtain
CURRENT ArtSpace + Studio: 30 minutes prior to curtain

When does will call close?

At all venues, we are open through intermission. If the event does not have an intermission, we stay open 30 minutes after the published performance start time.

Refunds, Ticket Exchanges and Donations

I can’t make it to the performance. can I get a refund?

In light of evolving COVID-19 protocols, CPA will offer refunds for any tickets purchased up to 48 hours prior to an event. Please note that PWYW ticket purchases, and add-on ticket donations are non-refundable.

The show has been postponed, cancelled or changed. what happens now?

Programs and artists are subject to change. In the case of cancellations or date changes, refunds will be offered at the discretion of CPA. In case of inclement weather, refunds will only be given if the performance is cancelled.

I didn’t use the tickets I purchased. what are my options?

Unused tickets are not eligible for refunds or exchanges after the performance.

I found a promotion after I bought tickets. can I get a retroactive discount?

CPA does not offer retroactive discounts; all sales are final.

Lost Tickets and Resale of Tickets

I misplaced my tickets. what are my options?

The box office can confirm your order and have duplicate tickets held at will call. Duplicate tickets can only be mailed to the address on file.

Can I sell my tickets if I can’t come to the performance?

The resale or attempted resale of CPA tickets is strictly prohibited.

Someone is trying to sell me CPA tickets. what should I do?

Tickets obtained from unauthorized sources my be lost, stolen or counterfeit, and if so, are void. A complete repurchase of tickets will be required.

Taxes and Fees

Why do you charge fees?

CPA charges ticketing fees to help cover the operational costs of our box office. Please see below for a detailed breakdown of our fees.

DELIVERY FEE: All ticket orders will incur a per-order delivery fee based on the delivery method chosen at checkout. Delivery options include mobile tickets (no fee), will call pickup ($5 fee), and mail delivery ($8 fee).

PROCESSING FEE: All ticket orders will incur a per-order processing fee of 6.5%. This fee helps CPA offset the costs of ticket handling and credit card processing.

All ticket fees are non-refundable and cannot be put towards a credit.

Why do you charge SALES tax?

North Carolina State law requires a tax of 7.5% on the entire order of any good or services provided. All revenue generated from tax is remitted to the state of North Carolina.

House Policies

Do you offer late seating?

CPA makes every effort to begin performances at the published start time. Late seating is at the discretion of the artist and CPA, and varies by performance. Check our pre-performance emails for late seating advisories.

I am going to be late to a performance. what will happen?

Printed seat locations are not guaranteed after the published start time. Latecomers will be asked to wait in the lobby, and they will be seated by staff at a predetermined time in the program, if available. Please note that some artists do not allow late seating.

If there is no late seating and I am late, can I get a refund?

Latecomers are not entitled to a refund. CPA will make every effort to let patrons know prior to the performance that there are no late seating options. Please look out for pre-performance emails with this information.

Can I bring my child to a performance?

Unless specifically noted, children under the age of five will not be admitted to performances at CPA. All children five or older must have a ticket: we do not permit lap seating.

How can I find out which shows are for children?

Please call the box office or visit our website for a full listing of events.

Do I need to purchase a ticket for my child?

Every person at the performance/venue is required to have a ticket for all ticketed events.

Can I bring my infant child to a performance?

Babies and children under the age of five are not allowed at performances.

Can I bring a bag into the performance?

No oversized bags (large purses, backpacks, etc.) will be permitted inside CPA events in the 22/23 season.

Will coat check be open?

Coat check at Memorial Hall will be open for the 22/23 season. While we appreciate your generosity, our coat check staff cannot accept tips.

Will concessions be offered this season?

Concessions at Memorial Hall will be open for the 22/23 season. We’ll share more details soon.

Can I bring food to a performance?

No. Outside food and beverages are not permitted at CPA performances. Prohibited items may be confiscated.

Can I record or take photos of a CPA performance?

Restrictions on taking photos or video (with cell phones, cameras or other recording devices) are at the discretion of CPA and our artists. Unauthorized recordings may be destroyed. Thank you for your cooperation.

Will you offer performance programs (a.k.a. program books/playbills)?

We no longer offer print program books for our events. As we look for ways to reduce waste and our overall environmental impact, we have made a conscious decision to reduce our printed materials.

We will offer digital program books for our 22/23 season. Links to digital program books will be added to our website as they become available, shared via pre-event emails, and available via QR code on event signage. Our event staff is happy to offer assistance accessing this content.

Accessibility

Carolina Performing Arts is dedicated to providing exceptional hospitality for all of our guests (artists, patrons and visitors alike), ensuring that meaningful arts experiences are available to all persons in our community.

If you have any special requests, accessibility needs, or recommendations on how we can make our venues and events more convenient and comfortable for everyone, please contact us at carolinaperformingarts@unc.edu or 919.843.3333. Whenever possible, please contact us prior to the event date to discuss any special requests.

What accessible seating options are available in your venue(s)?

Memorial Hall

We have accessible seating options throughout the main floor and the mezzanine. There is no accessible seating in our Balcony.

Wheelchair Accessible Seating: 26

Designated aisle seats: 7

Moeser Auditorium at Hill Hall, CURRENT ArtSpace + Studio, Gerrard, and Historic Playmakers Theatre

These spaces all offer accessible seating options as well as zero barrier entry. Please contact Ticket Services for specific information or to discuss and special requests you may have.

Who is allowed to purchase accessible seating?

Accessible seats are reserved exclusively for use by patrons who require the specific features of those seats and their guest(s). The fraudulent purchase or use of these seating locations by patrons who do not require those features is strictly prohibited and will result in patron relocation without compensation.

How do I purchase accessible seating?

Accessible seating can be purchased by phone (919.843.3333) or in person at the Memorial Hall Box Office. Accessible windows are available on the west exterior and at the interior lobby windows. Please feel free to contact Ticket Services to discuss any specific requests or questions you may have.

Where are accessible parking options near your venue(s)

There are many reserved accessible parking places near our venues. Please visit our Parking and Directions page for detailed information, or contact us with specific questions.

What are my options for assistive listening devices?

Memorial Hall is equipped with infrared listening systems provided free of charge for our hearing-impaired guests. We have a limited supply of headsets that should be reserved in advance through Ticket Services.

Digital Program Books

We are excited to offer digital program books for many of our 22/23 season events. As we look for ways to reduce waste and our overall environmental impact, we have made a conscious decision to reduce our printed materials. To access, please visit our Digital Program Books page.

Parking

For detailed information on parking, including our recommended lots based on venue and day of the week, visit our Parking and Directions page.

What if I have other concerns or questions that aren’t addressed here?

Please feel free to contact our box office by phone (919.843.3333) or email (carolinaperformingarts@unc.edu) with any questions, concerns, or suggestions you may have.

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