FAQ

Everything you need to know.

Health and Safety Protocol

1. Are masks required at performances?

Yes. A well-fitting mask must be worn over your nose and mouth at all times inside all CPA venues. Masks are not required when outdoors on UNC’s campus.

Mask-wearing will be enforced. Anyone arriving without a mask will be supplied a complimentary one upon entry. Non-compliance will result in removal from the event without a refund.

2. Will I be asked to show proof of vaccination?

CPA is not currently authorized to require proof of COVID-19 vaccination or recent negative COVID-19 test at our venues, per guidance from UNC and the UNC System.

This is a developing situation. We will communicate with all existing ticket holders and update our health and safety protocols if this changes.

Carolina Performing Arts wholeheartedly encourages anyone who is able to get vaccinated do so in an effort to protect our community and the future of the arts.

3. Will seating be distanced?

Yes. Parties will be separated by an empty seat or aisle to accommodate social distancing.

For events with reserved seating, you will be able to select the section you wish to sit in at the time of purchase. Our Box Office team will alert you of your exact seat location via email prior to the event. Please check back here for additional details on social distancing and seat selections.

4. Is mobile ticketing offered?

Yes. We encourage you to use mobile ticketing to avoid lines and reduce touch points at the event. Mobile ticketing fees will be waived this season for your convenience.

5. What health and safety measures are in place this season?

We are committed to creating a safe and healthy environment at CPA events, and are adhering to CDC and UNC requirements for increased cleaning and sanitization to minimize any risk to all staff, patrons, and artists. For the health and safety of our patrons, artists, and staff we:

  • have enhanced daily cleaning procedures
  • have installed hand sanitizing stations throughout our venues
  • encourage you to utilize our new mobile ticketing option to reduce touch points and save time
  • will be reserving empty seats between parties for increased social distancing
  • will offer complimentary supplies for all guests, including masks, disposable gloves, disinfectant wipes, and hand sanitizer 

6. Can i still attend a performance if i’m experiencing symptoms of covid-19?

No. For the health and safety of our patrons, staff, and artists, please stay home if you feel unwell or are experiencing any symptoms of COVID-19. You may return your tickets for a full refund up to 48 hours before the event begins.

7. If covid-19 circumstances worsen as the event approaches, will i get a refund?

Yes. If you no longer feel comfortable attending an in-venue event, let our Box Office know at least 48 hours in advance of the event and we will issue you a full refund, excluding any fees.

Likewise, if an event is cancelled due to COVID-19, you will receive a full refund, excluding any fees.

We are not able to refund ticket donations for virtual events, nor are we able to refund add-on donations for any CPA event.

Ticket Services and Box Office

1. When is the box office open?

The CPA Box Office is currently closed for walk-ups due to COVID-19, but our box office team is available by phone from 12 PM–5 PM, Monday–Friday, excluding national and university holidays. Our box office staff checks voicemail (919.843.3333) and email (carolinaperformingarts@unc.edu) regularly.

2. Do you stay open if the University is closed?

CPA’s Box Office follows the University academic calendar so our hours may vary. We also follow all University closure policies. Keep an eye on our social media or call us for updates at 919.843.3333 if you are unsure of whether we are open.

3. How can I contact the Box Office?

By phone: 919.843.3333
By email: carolinaperformingarts@unc.edu
By fax: 919.843.2012

4. Where is the Box Office located?

We are located at the northwest corner of Memorial Hall on the UNC-Chapel Hill Campus (not to be confused with Graham Memorial on campus). Please note that the box office is currently closed for walk-ups.

Memorial Hall
The University of North Carolina at Chapel Hill
114 East Cameron Avenue
Chapel Hill, NC 27599-3276

5. Can I buy tickets for performances by Playmakers Repertory Theatre or other campus performing arts venues?

No, our box office team can only sell tickets for CPA events and our hosted rental events.

6. Is mobile ticketing offered?

Yes. We encourage you to use mobile ticketing to avoid lines and reduce touch points at the event. Delivery fees for mobile tickets will be waived this season for your convenience.

7. How does seating by section work this season?

In order to guarantee socially distanced seating in the 21/22 season, we’re offering tickets to in-venue, reserved seating events by section. You will be notified of your exact seat locations in advance of the event.

Ticket Prices and Payment

1. What types of payments do you accept?

We accept Visa, Mastercard, and cash payments.

2. How can I find pricing for tickets?

Ticket prices are listed on our website on each performance page and are updated regularly to reflect the most current availability. Prices are subject to change and availability, however, so we recommend calling our box office if you have any questions.

3. Do you offer any discounts?

We do! Please see below for a full list.

ACTIVE OR RETIRED MILITARY: For active or retired military personnel we offer a 10% discount for CPA Series event tickets. Valid ID required. Limit four tickets per person, per performance. To access this discount, use promo code MILITARY2122 online, or call our box office.

SENIOR DISCOUNT: For patrons 65 and older we offer a 10% discount for CPA season event tickets. Valid ID required. Limit four tickets per person, per performance. To access this discount, use promo code SENIOR2122 online, or call our box office.

UNC FACULTY AND STAFF: For current UNC faculty and staff we offer a 15% discount for CPA season event tickets. Valid UNC ID required at the time of entry. Limit four tickets per person, per performance. To access this discount, use promo code UNCFS2122 online, or call our box office.

UNC HOSPITAL STAFF: For current UNC faculty and staff we offer a 15% discount for CPA season event tickets. Valid UNC ID required at the time of entry. Limit four tickets per person, per performance. To access this discount, use promo code UNCFS2122 online, or call our box office.

UNC STUDENTS: Limited $10 student tickets (plus taxes and fees) are available for CPA season event tickets on a first come, first served basis. Valid UNC ID required. Limit one ticket per student, per performance. Seating can be limited; some restrictions may apply. To access this discount, use promo code UNCST2122 online, or call our box office.

A portion of UNC student fees supports this deeply discounted ticket price, so it is offered exclusively to full-time UNC-Chapel Hill students.

Discounts must be requested at the time of purchase and cannot be applied retroactively. Discounts cannot be combined, one discount per ticket. Valid ID is required at the time of entry for all discounted tickets.

We reserve the right to cancel any ticket orders that are in violation of our policies.

4. Do you offer group rates?

Yes! We offer a 10% discount for groups of 10 or more and a 15% discount for groups of 20 or more. To initiate a group order we require a minimum of 10 people in the party. Group ticketing requests are subject to availability. Please call our box office at 919.843.3333 to discuss your options.

5. Do you offer ticket subscriptions?

We are not offering subscriptions for the 21/22 season.

6. Can I buy a giftcard?

CPA Gift Certificates are available for purchase year-round through our box office and are valid one year from the date of purchase; they do not expire at the end of the current season. Gift Certificates may be redeemed in person at the Memorial Hall Box Office, by calling our Ticket Services team at 919.843.3333, or online on your final checkout page.

Mobile Ticketing

The following pertains to mobile ticketing for in-venue events. All virtual event access links will be sent to you via email up to a day in advance and at least 30 minutes in advance of the event start time.

1. Is mobile ticketing offered?

Yes. In an effort to reduce lines and touch points at our venues, we’re excited to announce our mobile ticketing feature, new in the 21/22 season. Mobile ticketing also helps us adapt to staffing shortages related to COVID-19 precautions that are affecting the entire arts and entertainment industry.

As a thank you for adapting with us, mobile ticketing fees will be waived this season.

2. HOW do i use mobile ticketing?

On our website, select “Mobile Ticket delivery” at check-out. If you’re ordering tickets by phone, request mobile ticket delivery when asked by our Box Office team.

You will receive an email from us 48 hours prior to the event with a QR code. This is your mobile ticket. Simply present the QR code on your phone when you arrive at the venue, and our front of house staff will scan it for you. 

Please note: in the 21/22 season you will also receive an email from us prior to your event with your seat location. This is NOT your mobile ticket. Your mobile ticket will arrive 48-hours before the event in a separate email.

3. What If I can’t find my mobile tickets?

Our Box Office team is happy to help. Contact us by email at carolinaperformingarts@unc.edu or by phone at 919.843.3333.

Ticketing Mailing and Will Call


Please note: You will not receive a physical ticket for virtual performances. Virtual performance access links will be sent to you via email up to a day in advance and at least 30 minutes in advance of the event start time.

1. How close to a performance can I have tickets mailed to me?

Our team can only guarantee timely mail delivery for tickets purchased up to two weeks prior to an event. All patrons purchasing tickets less than 2 weeks prior to an event should choose an alternate delivery method at check out.

2. I never received my tickets in the mail, what should I do?

Give our box office a call at 919.843.3333. Depending on how close the performance is, we can either mail them again or have them held at the box office for pick-up. When you call, please make sure we have the correct address on file for you.

3. With so many venues, where should I pick up will call tickets?

Each venue has their own will call. Please plan to pick up your tickets at the location of the performance.

4. when does will call open?

Our will call hours vary by venue:
Memorial Hall: 90 minutes prior to curtain
Moeser Auditorium at Hill Hall: 30 minutes prior to curtain
CURRENT ArtSpace + Studio: 30 minutes prior to curtain

5. When does will call close?

At all venues, we are open through intermission, if the performance has one. If the performance does not have an intermission, we stay open 30 minutes after the published start time of the performance.

Refunds, Ticket Exchanges, and Donations

1. I can’t make the show; can I get a refund?

In light of the quickly evolving nature of COVID-19 protocols, CPA will offer refunds for any tickets purchased up to 48 hours before the event begins. Please note that PWYW ticket purchases, and add-on ticket donations are non-refundable.

2. I can’t make the performance, what are my options?

For in-venue performances and events, you may return your tickets for a full refund up to 48 hours before the event begins. Refunds are not available for digital performances. Please note that optional ticket donations are not able to be refunded.

3. The show has been postponed, cancelled, or there was an artist change. what happens now?

Programs and artists are subject to change. In the case of cancellations or date changes, refunds will be offered at the discretion of CPA. In case of inclement weather, refunds will only be given if the performance is cancelled.

4. I didn’t use tickets that I purchased, what are my options?

After the performance, unused tickets are not eligible for refunds or exchanges.

5. I found a promotion after I bought tickets; can I get a retroactive discount?

CPA does not offer retroactive discounts; all sales are final.

Lost Tickets and Resale of Tickets

1. I misplaced my tickets, what are my options?

The box office can confirm your order and have duplicate tickets held for will call. Duplicate tickets can only be mailed to the address on file.

2. Can I sell my tickets if I can’t come to the performance?

The resale or attempted resale of CPA tickets is strictly prohibited.

3. Someone is trying to sell me CPA tickets, what should I do?

Tickets obtained from unauthorized sources my be lost, stolen, or counterfeit and if so, are void. A complete repurchase of tickets will be required.

Taxes and Fees

1. Why do you charge fees?

CPA charges ticketing fees to help cover the operational costs of our Box Office. Please see below for a detailed breakdown of our fees.

DELIVERY FEE: All ticket orders will incur a per-order delivery fee based on the delivery method chosen at checkout. Delivery options include mobile tickets (no fee), will call pickup ($5 fee), and mail delivery ($8 fee).

PROCESSING FEE: All ticket orders will incur a per-order processing fee of 6.5%. This fee helps CPA offset the costs of ticket handling and credit card processing.

All ticket fees are non-refundable and cannot be put towards a credit.

2. Why do you charge SALES tax?

North Carolina State law requires a tax of 7.5% on the entire order of any good or services provided. All revenue generated from tax is remitted to the state of North Carolina.

House Policies

1. Do you offer late seating?

CPA makes every effort to begin performances at the published start time. Late seating is at the discretion of the artist and CPA, and varies by performance. Check our pre-performance emails for late seating advisories!

2. I am going to be late to a performance, what will happen?

Printed seat locations are not guaranteed after the published start time. Latecomers will be asked to wait in the lobby and will be seated by staff at a predetermined time in the program, if available. Please note that some performances do not allow late seating at the request of the artist.

3. If there is no late seating and I am late, can I get a refund?

Latecomers are not entitled to a refund. CPA will make every effort to let patrons know prior to the performance that there are no late seating options. Please look out for pre-performance emails with this information.

4. Can I bring my child to a performance?

Unless specifically noted, children under the age of 5 will not be admitted to performances at CPA. All children 5 or older must have a ticket: we do not permit lap seating.

5. How can I find out which shows are for children?

Please call the box office or visit our website for a full listing of events.

6. Do I need to purchase a ticket for my child?

Every person at the performance/venue is required to have a ticket for all ticketed events.

7. Can I bring my infant child to a performance?

No babes in arms are allowed at performances.

8. Can I bring a bag into the performance?

No oversized bags (large purses, backpacks, etc.) will be permitted inside CPA events in the 21/22 season.

9. Will coat check be open?

Coat check will remain closed for the fall. Check back here for updates regarding spring events.

10. Will concessions be offered this season?

Concessions will closed for the fall. Check back here for updates regarding spring events.

Outside food and beverages are not allowed inside CPA venues.

11. Can I bring food to a performance?

No. Outside food and beverages are not permitted at CPA performances. We often host food trucks outside Memorial Hall before performances—please note that this food must be consumed before entering Memorial Hall. Indoor concessions will not be sold at CPA performances during the 21/22 season.

Prohibited items may be confiscated.

12. Can I record or take photos of a CPA performance?

Restrictions on taking photos or video (with cell phones, cameras, or other recording devices) are at the discretion of CPA and our artists. Unauthorized recordings may be destroyed. Thank you for your cooperation.

Accessibility

Carolina Performing Arts is dedicated to providing exceptional hospitality for all of our guests (artists, patrons, and visitors alike), ensuring that meaningful arts experiences are available to all persons in our community.

If you have any special requests, accessibility needs, or recommendations on how we can make our venues and events more convenient and comfortable for everyone, please contact us via email at carolinaperformingarts@unc.edu or call us at 919.843.3333. Whenever possible, please contact us prior to the event date to discuss any special requests.

1. What accessible seating options are available in your venue(s)?

Memorial Hall

We have accessible seating options throughout the main floor and the mezzanine. There is no accessible seating in our Balcony.

Wheelchair Accessible Seating: 26

Designated aisle seats: 7

Moeser Auditorium at Hill Hall, CURRENT ArtSpace + Studio, Gerrard, and Historic Playmakers Theatre

These spaces all offer accessible seating options as well as zero barrier entry. Please contact Ticket Services for specific information or to discuss and special requests you may have.

2. Who is allowed to purchase accessible seating?

Accessible seats are reserved exclusively for use by patrons who require the specific features of those seats and their guest(s). The fraudulent purchase or use of these seating locations by patrons who do not require those features is strictly prohibited and will result in patron relocation without compensation.

3. How do I purchase accessible seating?

Accessible seating can be purchased by phone (919.843.3333) or in person at the Memorial Hall Box Office. Accessible windows are available on the west exterior and at the interior lobby windows. Please feel free to contact Ticket Services to discuss any specific requests or questions you may have.

4. Where are accessible parking options near your venue(s)

There are many reserved accessible parking places near our venues. Please visit our Parking and Directions page for detailed information, or contact us with specific questions.

5. What are my options for assistive listening devices?

Memorial Hall is equipped with infrared listening systems provided free of charge for our hearing-impaired guests. We have a limited supply of headsets that should be reserved in advance through Ticket Services.

6. What accessibility options are there for virtual events?

CPA enables Closed Captioning for all CPA at Home series virtual events.

For special accessibility requests for virtual events, including Closed Captioning for smaller virtual gatherings, such as engagement events, please email carolinaperformingarts@unc.edu at least five business days prior to the livestream.

Parking

For detailed information on parking, including our recommended lots based on venue and day of the week, visit our Parking and Directions page.

What if I have other concerns or questions that aren’t addressed here?

Please feel free to contact our box office by phone (919.843.3333) or email (carolinaperformingarts@unc.edu) with any questions, concerns, or suggestions you may have.

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