Ticket Services and Box Office

Our Ticket Services team is happy to assist you with any ticketing or performance-related needs. Learn about hours, location, and contact information. Please note that our box office is closed until further notice, given University closures related to COVID-19. Our staff is checking voicemail (919.843.3333) and email (cpatixquestions@unc.edu or carolinaperformingarts@unc.edu) regularly.

1. When is the box office open?

Our box office is currently closed until further notice due to circumstances related to COVID-19. Our staff is checking voicemail (919.843.3333) and email (cpatixquestions@unc.edu) regularly.

2. Do you stay open if the University is closed?

CPA’s box office follows the University academic calendar so our hours may vary. We also follow all University closure policies. Keep an eye on our social media or call us for updates at 919.843.3333 if you are unsure of whether we are open.

3. How can I contact the Box Office?

By phone: 919.843.3333
By email: CPAtixquestions@unc.edu
By fax: 919.843.2012

4. Where is the Box Office located?

We are located at the northwest corner of Memorial Hall on the UNC-Chapel Hill Campus (not to be confused with Graham Memorial on campus).

Memorial Hall
The University of North Carolina at Chapel Hill
114 East Cameron Avenue
Chapel Hill, NC 27599-3276

5. Can I buy tickets for performances by Playmakers Repertory Theatre or other campus performing arts venues?

No, our box office team can only sell tickets for Carolina Performing Arts performances and our hosted rental events.

Ticket Prices and Payment

1. What types of payments do you accept?

We accept Mastercard, Visa, cash or check.

2. How can I find pricing for tickets?

Ticket prices are listed on our website on each performance page and are updated regularly to reflect the most current availability. Prices are subject to change and availability, however, so we recommend calling our box office if you have any questions.

3. Do you offer any discounts?

We do! Please see below for a full list.

SENIOR DISCOUNT: Available to patrons 55 and older, we offer a 10% discount for phone and walk-up orders only.

ACTIVE OR RETIRED MILITARY*: 10% discount for phone and walk-up orders only.

UNC STUDENTS**: $10(+tax) tickets for Carolina Performing Arts performances. Limit 2 per student, per performance. Seating can be limited; some limitations may apply.

A portion of UNC student fees supports this deeply discounted ticket price, so it is offered exclusively to full-time UNC-Chapel Hill students.

UNC FACULTY AND STAFF**: 15% discount online, over the phone, and walk-up, or an additional 10% off subscription package discounts.

UNC HOSPITAL STAFF**: 15% discount for phone and walk-up orders only.

Non-UNC UNIVERSITY STUDENTS***: $15 tickets on select performances. Limit 2 per University ID. Phone and walk-up orders only.

*Requires valid military ID at time of purchase and entry
**Requires valid UNC ID or ONYEN at time of purchase and entry
***Requires valid university student ID at time of purchase and entry

4. Do you offer group rates?

Yes! Our group rates are dependent on the size of the group. To initiate a group order we require a minimum of 10 people in the party. Group ticketing requests are subject to availability. Please call our box office to discuss your options.

5. Can I buy a CPA giftcard?

Carolina Performing Arts Gift Certificates are available for purchase year-round through our box office and are valid one year from the date of purchase; they do not expire at the end of the current season. Gift Certificates may be redeemed in person at the Memorial Hall Box Office, by calling our Ticket Services team at 919.843.3333, or online on your final checkout page.

Ticketing Mailing, Pick-Up, or Will Call

1. How close to the performance can I have tickets mailed to me?

All tickets purchased 10 days or less before the performance will be held for pick-up, which can be done during our regular hours or will call hours.

2. I never received my tickets in the mail, what should I do?

Give our box office a call at 919.843.3333. Depending on how close the performance is, we can either mail them again or have them held at the box office for pick-up. When you call, please make sure we have the correct address on file for you.

3. With so many venues, where should I pick up will call tickets?

Each venue has their own will call. Please plan to pick up your tickets at the location of the performance.

4. when does will call open?

Our will call hours vary by venue:
Memorial Hall: 90 minutes prior to curtain
Moeser Auditorium at Hill Hall: 30 minutes prior to curtain
CURRENT ArtSpace + Studio: 30 minutes prior to curtain

5. When does will call close?

At all venues, we are open through intermission, if the performance has one. If the performance does not have an intermission, we stay open 30 minutes after the published start time of the performance.

Refunds, Ticket Exchanges, and Donations

1. I can’t make the show; can I get a refund?

Carolina Performing Arts does not offer refunds; all sales are final.

2. I can’t make the performance, what are my options?

Depending on what you have purchased, you can exchange or donate your tickets with 48-hour notice.

3. The show has been postponed, cancelled, or there was an artist change. what happens now?

Programs and artists are subject to change. All sales are final. However, in the case of cancellations or date changes, refunds will be offered at the discretion of Carolina Performing Arts. In case of inclement weather, refunds will only be given if the performance is cancelled.

4. I didn’t use tickets that I purchased, what are my options?

After the performance, unused tickets are not eligible for a Carolina Performing Arts credit, tax-deductible contribution, or exchange.

5. I am a subscriber. Can I exchange my tickets?

Yes, as a subscriber with us you get free exchanges. We require 48-hours notice before the performance, after that we cannot guarantee your request will be granted.

6. As a subscriber, do I have any other options?

Yes, with a 48-hour notice, the value of the ticket(s) before taxes and fees may be applied to the purchase of another performance or can be held as a Carolina Performing Arts credit until the end of the current season.

All credit expires at the end of each season and is not able to be used for future seasons. Credit is not transferable between patrons or seasons.

7. I am not a subscriber; can I exchange my tickets?

Yes, but there is a $10 per ticket fee to exchange. We require 48-hours notice before the performance, after that we cannot guarantee your request will be granted.

8. I found a promotion after I bought tickets; can I get a retroactive discount?

Carolina Performing Arts does not offer retroactive discounts; all sales are final.

Lost Tickets and Resale of Tickets

1. I misplaced my tickets, what are my options?

The box office can confirm your order and have duplicate tickets held for will call. Duplicate tickets can only be mailed to the address on file.

2. Can I sell my tickets if I can’t come to the performance?

The resale or attempted resale of Carolina Performing Arts is strictly prohibited.

3. Someone is trying to sell me CPA tickets, what should I do?

Tickets obtained from unauthorized sources my be lost, stolen, or counterfeit and if so, are void. A complete repurchase of tickets will be required.

Taxes and Fees

1. What are these fees I see?

All orders placed via CPA’s website or over the phone through the Ticket Services will incur a per-order convenience fee of $4 and a per-ticket processing fee of $2.

The convenience fee is waived for patrons purchasing tickets in person at the Memorial Hall Box Office. The $2 per ticket processing fee does not apply to UNC Students. Fees are non-refundable and cannot be put towards a Carolina Performing Arts credit.

2. Why do you charge fees?

The revenue collected from these standard fees supports the operation of our venues and student staffing for performances, free community and engagement events, and other needs, as we bring nearly 30,000 patrons through our doors each year. We are deeply grateful for your support.

3. Why do you charge tax?

North Carolina State law requires a tax of 7.5% on the entire order of any good or services provided. Taxes are non-refundable and cannot be put towards a Carolina Performing Arts credit. All revenue generated from tax is remitted to the state of North Carolina.

House Policies

1. Do you offer late seating?

Carolina Performing Arts makes every effort to begin performances at the published start time. Late seating is at the discretion of the artist and Carolina Performing Arts and varies by performance. Check our pre-performance emails for late seating advisories!

2. I am going to be late to a performance, what will happen?

Printed seat locations are not guaranteed after the published start time. Latecomers will be asked to wait in the lobby and will be seated by staff at a predetermined time in the program, if available. Please note that some performances do not allow late seating at the request of the artist.

3. If there is no late seating and I am late, can I get a refund?

Latecomers are not entitled to a refund. Carolina Performing Arts will make every effort to let patrons know prior to the performance that there are no late seating options. Please look out for pre-performance emails with this information.

4. Can I bring my child to a performance?

Unless specifically noted, children under the age of 5 will not be admitted to performances at Carolina Performing Arts. All children 5 or older must have a ticket: we do not permit lap seating.

5. How can I find out which shows are for children?

Please call the box office or visit our website for a full listing of events.

6. Do I need to purchase a ticket for my child?

Every person at the performance/venue is required to have a ticket for all ticketed events.

7. Can I bring my infant child to a performance?

No babes in arms are allowed at performances.

8. Can I bring food to a performance?

Outside food and beverages are not permitted at CPA performances. We often host food trucks outside Memorial Hall before performances—please note that this food must be consumed before entering the auditorium. Other restrictions on food/beverages are at the discretion of Carolina Performing Arts and our artists. Prohibited items may be confiscated.

9. Can I record or take photos of a CPA performance?

Restrictions on taking photos or video (with cell phones, cameras, or other recording devices) are at the discretion of Carolina Performing Arts and our artists. Unauthorized recordings may be destroyed. Thank you for your cooperation.

What if I have other concerns or questions that aren’t addressed here?

Please feel free to contact our box office by phone (919.843.3333) or email (cpatixquestions@unc.edu) with any questions, concerns, or suggestions you may have.

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